山東坂道醫療設備有限公司核心服務價值觀
當:“客戶是上帝”這句耳熟能詳的服務理念被各行業虛化淡漠的時代,這已經成為了各行業客戶訴苦的反問句。許多銷售們漸漸淡忘了這句話的崇高責任與深刻意義。
即使在當今互聯網與線下結合時代,口碑一直是消費者心目中對優質產品的衡量底線。醫療行業更是關乎生命紅線的重中之重。技術緊跟服務成為了企業生命線。以技術為本服務至上的山東坂道醫療設備有限公司持續服務升級,創新性的思維使醫療售后服務率先標準化。
根據大量前期調研與持續服務,并積極聽取一線臨床醫師對醫療設備使用的反饋,在公司暢銷產品故障率極低的前提下,山東坂道依然率先實行268服務時間概念,面對公司用戶報修產品,實行2小時備件,6小時直達周邊省份用戶一線,48小時直達全國終端的服務標準。并實行無影燈 手術床 醫用吊塔定期年檢制度,專業回訪閉環流程。為一線醫療機構醫師的順利手術提供有力保障!
以技術精悍服務優良的前魯西南醫療器械維修中心,到整合資源后以技術為本 服務至上的山東坂道,公司始終不忘初心,培養了一批具有高素質,技術強,能吃苦的服務售后隊伍,并在安裝服務產品過程中創新方法,開拓思維,為無影燈等產品的特殊場景,特殊環境的安裝應用提供了更可靠,美觀,利于一線醫師使用者的完美方案!
產品創新一直是公司不斷進取的活力體現,山東坂道結合本土資源,與湖南大學工業設計學院,日本東京工業大學,德國FEIDELE設計室成立產品預研團隊,對下一代手術室基礎配套產品提出新的設計概念。力求精工精品的開發與實際應用的完美結合!現階段的六代無影燈結合了高等級醫療手術室環境配置,多方位的合理造型布局滿足了層流概念應用。創新性整合醫用LED柔光新概念,配套的無影燈,手術床,醫用吊塔產品并以良好的服務理念及技術水平進入各級醫療機構。服務于千萬患者康復!
服務永無止境!今天的完美是為了避免明日的缺陷!立足于山東,服務全國,走進國際是坂道人不懈追求的路程,創新性設計理念,國際先進設備,本土化制造是山東坂道力求民族醫療產品走向國際的良好開端。
相信客戶是上帝,并將永遠是上帝的本土化創新服務理念,將伴隨山東坂道醫療勵志前進,不斷上行!
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